Refund and Returns Policy

Brand: OPQ | Company: Krishna Waterproof

At Krishna Waterproof, we strive to ensure customer satisfaction through high-quality products under the OPQ brand. However, in the unlikely event that you are not satisfied with your purchase, we offer the following policy for return, replacement, or refund:

1. Eligibility for Return/Replacement/Refund

  • A request for return, replacement, or refund must be approved by the Customer Centre of Krishna Waterproof.

  • Approval must be obtained within 3 days from the date of receipt of the package by the customer.

  • In case of any delay, the reason for the delay must be explicitly communicated to Krishna Waterproof.

  • Approval in such delayed cases will be at the sole discretion of Krishna Waterproof.

2. Conditions for Return

  • The item must be unused, unwashed, and in its original packaging.

  • Items must be returned with original tags, invoices, and accessories (if any).

  • Products damaged due to misuse or mishandling are not eligible for return or replacement.

3. Replacement Policy

  • If the product received is defective or incorrect, a replacement will be issued after evaluation.

  • Krishna Waterproof reserves the right to inspect the returned product before processing the replacement.

4. Refund Policy

  • Refunds will only be processed once the returned item has been received and inspected.

  • The mode of refund will be the same as the original method of payment unless otherwise specified.

5. Non-Returnable Items

  • Certain custom-made, clearance, or perishable items may not be eligible for return/refund.

6. Shipping Costs

  • In case of a valid return or replacement, Krishna Waterproof will bear the reverse shipping charges.

  • If the return is due to reasons other than a defect or error on our part, the customer may be responsible for return shipping.

7. Communication

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